On November 26, 2024, we received the first inquiry from a Middle Eastern customer. After a month of follow-up and communication, we sent samples to the customer for testing. Finally, at the end of December, we gained the customer's initial trust and got the first trial order from him. During the entire cooperation process, we successfully solved problems such as differences in payment methods and logistics delays caused by various uncertainties, maintained good communication with customers, and ensured the smooth progress of the business. One week after the customer received the products, the customer expressed affirmation of our quality and subsequently repurchased 90 tons of color coated aluminum coils.
As a professional color-coated aluminum coil manufacturer, it is undoubtedly the most gratifying thing that the product quality is affirmed and repurchased by customers. Thank you very much for the great confidence and motivation given to us by customers at the beginning of the new year in 2025. We will continue to maintain professional, sincere service and stable high quality.
Why can we gain customer trust?
Stable product quality
Customers hope that the aluminum coils they purchase can maintain consistent high quality every time. Hanchen always takes providing customers with reliable and expected product quality as the basic requirement and seeks long-term win-win cooperation.
Sincere customer service:
Hanchen requires sales staff to provide customers with quotations within 8 hours after receiving customer inquiries, answer customers' questions promptly and clearly, and give customers a definite answer to the technical requirements raised by customers. Quickly respond to and solve any problems encountered by customers after sales, pay attention to any feedback from customers and strengthen advantages to improve deficiencies
Reasonable price:
Hanchen does not attract customers with price advantages, but pays more attention to product cost performance. Every day, the SMMA00 aluminum price will be updated for customers to let customers understand the full aluminum market, keep prices relatively transparent, and win customers with product quality
Timely delivery:
We will indicate the delivery time agreed with customers on the pro forma invoice and deliver on time or in advance (usually our delivery time is 7-15 days). If customers need to expedite, we will negotiate with the production department to try to deliver at the time required by customers
Personalized service:
Hanchen Metal will accumulate technical requirements of potential customers and research solutions, and provide customized solutions or personalized services according to customer needs.
Transparent operation process：
Hanchen Metal will strictly produce according to customer requirements (such as film thickness, coating viscosity, glossiness, weight control of each roll, packaging). Before production, samples will be sent to customers for quality inspection, and customers will be given timely feedback on production progress, quality inspection status and delivery status.
Looking forward to communicating with you
Not only a cooperation, but a lifelong partnership
sales@hanchenmetal.com